Shipping and Returns
SHIPPING METHODS & RATES
Our orders are processed and shipped within 1-2 business days excluding weekends and major holidays. Our standard shipping carrier is USPS. All prices shown online are in CAD.
- Free standard shipping in Canada on orders over $50.
- Delivery time is between 3-5 business days.
- You will be notified with your tracking number for your order via email.
ORDER CHANGES
If you need to change an order you have already placed, please use our contact form and include your Order # in the email body. Order change requests must be made within 24 hours from time of order placed. We will do our best to accommodate your needs.
RETURN & EXCHANGE POLICY
Heisen Blue offers a 30 day money back guarantee. Should you feel that you are not happy with our products for any reason within 30 days of receipt, please fill out our contact form with your order # and let us know if you are looking to return your product. We will respond to you within 24-48 hours.
REPORT OTHER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please email us. To expedite your request, please have your order number available.