Shipping and Returns

SHIPPING METHODS & RATES

Our orders are processed and shipped within 1-2 business days excluding weekends and major holidays. Our standard shipping carrier is Canada Post or USPS.

• Free standard shipping in Canada & US on orders over $49.99.
• Delivery time is between 3-10 business days.
• You will be notified with your tracking number for your order via email.

ORDER CHANGES

If you need to change an order you have already placed, please use our contact form and include your Order # in the email body. Order change requests must be made within 24 hours from time of order placed. We will do our best to accommodate your needs.

RETURN & EXCHANGE POLICY

You have 30 calendar days from the date you received your item(s) to request a return. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Items showing signs of wear, damage, or alteration may not be eligible for a full refund. 

• Contact us via our contact form within 30 calendar days of receiving your order.
• Include your order #.
• We will send you a return shipping label.

30 DAY MONEY BACK GUARANTEE

If you’re not fully satisfied with your purchase, we offer a 30-Day Money Back Guarantee. You may return your item, even if it has been opened for a refund.

To qualify:

• Contact us via our contact form within 30 calendar days of receiving your order.
• Include your order #.
• This guarantee applies only to your first bottle of Methylene Blue per customer.

We will respond to you within 24-48 hours. 

REPORT OTHER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please email us. To expedite your request, please have your order number available.