Shipping policy

Welcome to Heisenblue! This Shipping Policy explains how we handle orders placed through our website, https://heisenblue.com (the “Site”). By placing an order with us, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.

1. Order Processing

Processing Time
- Orders are typically processed within 1-3 business days once your payment is verified and order details are confirmed.
- During peak seasons or holidays, processing times may be longer. We will make every effort to keep you informed if we experience any delays.
Order Confirmation
- After you place an order, you will receive an order confirmation email. This indicates that we have received your order in our system and pre-authorized your payment method.
- Once we confirm your order is in stock and ready to ship, we will process the charges and prepare the shipment.
Order Fulfillment
- If any items are out of stock or on backorder, we will notify you via email to discuss possible adjustments or refunds before proceeding.

2. Shipping Methods & Costs

Domestic Shipping (Canada)
- We offer standard and expedited shipping options. During checkout, you will see available methods, estimated delivery times, and costs based on your location.
- Shipping costs are calculated at checkout and are determined by the weight, dimensions, and destination of the package.
Free Shipping Promotions
- From time to time, we may offer free shipping promotions. These will typically apply to standard shipping within [Your Country] and will be subject to minimum purchase requirements. Details will be provided on the Site during the promotional period.

3. Delivery Estimates

Estimated Delivery Times
- Standard domestic shipping generally takes 3-7 business days after the order has been processed.
- Expedited domestic shipping generally takes 1-3 business days after the order has been processed.
- International shipping times vary widely depending on destination and customs processing but typically range from 7-21 business days.
Business Days
- “Business days” refer to Monday through Friday, excluding weekends and major holidays.
- Please note that delivery estimates do not guarantee exact delivery dates. Unexpected delays (e.g., carrier issues, customs delays, extreme weather) can occur.

4. Shipping Restrictions & Delays

Restricted Locations
- Certain countries or regions may have import restrictions or carriers that do not deliver to specific locations. We reserve the right to cancel or refuse shipments to these areas if carriers or regulations prohibit us from shipping your order.
Delays Beyond Our Control
- Heisenblue is not responsible for unforeseen delays caused by natural disasters, pandemics, holidays, carrier strikes, or other events beyond our control. In such circumstances, we will do our best to communicate any delays to you.

5. Tracking Your Order

Tracking Information
- Once your order is shipped, you will receive a shipping confirmation email containing your tracking number (if provided by the carrier) and a link to the tracking page.
- Please note that tracking information may take 24-48 hours to update after the package leaves our facility.

6. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages
- Heisenblue is not liable for lost or stolen packages once the carrier confirms delivery to the address provided at checkout.
- If your tracking information indicates that your order was delivered, but you have not received it, please contact the carrier directly or check with neighbors or household members.
Damaged Packages
- If your package arrives damaged, please contact us at [Your Customer Service Email] within 48 hours of delivery. Include photos of the damaged packaging and items so we can file a claim with the carrier and find a suitable resolution for you.

7. Undeliverable & Returned Packages

Insufficient or Incorrect Address
- If the shipping address is incorrect or incomplete, the package may be returned to us by the carrier.
- We will contact you if we receive a returned package to arrange reshipment. Additional shipping fees may apply.
Refused Delivery
- If you refuse delivery or fail to pick up your package from the carrier, it may be returned to us. Additional return shipping and handling fees may apply.

8. Customs, Duties, and Taxes (International Orders)

For international orders, any applicable customs, duties, and taxes are not included in the shipping cost or product price. These fees are assessed by customs authorities in the destination country and are the sole responsibility of the customer.
If you are unsure about potential fees, contact your local customs office for more information.